Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help. Please review our return policy below.

Eligibility for Returns

• Returns are accepted within 30 days of the purchase date.
• To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
• Certain items are non-returnable, including custom products, final sale items, and gift cards.

Return Process

1. Contact Us: Reach out to us at coalcrackercandles@gmail.com with your order number and reason for return.
2. Approval: Once your return request is approved, we will provide you with instructions on how to return your item.
3. Shipping: You are responsible for the return shipping costs, and we recommend using a trackable shipping service.
4. Inspection: After we receive your return, we will inspect it and notify you about the status of your refund.

Refunds

• Once approved, refunds will be processed to your original payment method within 5-7 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

• If you would like to exchange an item, please follow the same steps for returns and indicate that you would like an exchange.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with a photo of the item and your order number. We’ll work quickly to resolve the issue.

For questions or assistance with your return, please contact us at coalcrackercandles@gmail.com